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Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009. (2010)
Journal Article
Barry, E., Bedoya, J. K., Groom, C., & Patterson, L. (2010). Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009. Library Review, 59, 40-55. https://doi.org/10.1108/00242531011014673

Purpose – The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a vir... Read More about Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009..