All Outputs (247)

Exploring the Customer Trust Building Strategies used by Fintech Firms (2023)
Journal Article
Gesing Kalinowska, A., Khaleel, F., Avdukic, A., & Harte, P. (2023). Exploring the Customer Trust Building Strategies used by Fintech Firms. Journal of business and economics, 15(2),

The Fintech industry remains broadly un-regulated compared to their banking counterparts; however, Fintech firms are aware that customer trust plays a vital role in defining success and failure within this industry. In this paper, we discuss the meas... Read More about Exploring the Customer Trust Building Strategies used by Fintech Firms.

Students’ gendered experiences of male-dominated Computing and Engineering courses (2023)
Conference Proceeding
Taylor-Smith, E., Smith, S., & Fabian, K. (2023). Students’ gendered experiences of male-dominated Computing and Engineering courses.

How does it feel to be in a gender minority on a STEM programme? Does it have an impact on individual students? Via an online survey (n=255), undergraduate students on Computing and Engineering programmes were asked whether they felt that gender had... Read More about Students’ gendered experiences of male-dominated Computing and Engineering courses.

Investing in degree apprenticeships: Analysing experiences through Conservation of Resources Theory (2023)
Conference Proceeding
Taylor-Smith, E., Smith, S., & Bratton, A. (2023). Investing in degree apprenticeships: Analysing experiences through Conservation of Resources Theory.

Degree apprentices have reported finding work-life-study balance challenging. This study uses the Theory of Conservation of Resources (COR) to investigate the resources invested and gained by apprentices in the achievement of their goal of a degree w... Read More about Investing in degree apprenticeships: Analysing experiences through Conservation of Resources Theory.

An Egonet Analysis Exploring Social Support Structures of Construction Workers: A Pilot Study (2023)
Journal Article
Langdon, R. R., Newton, C. J., Sawang, S., & Bradley, L. M. (2023). An Egonet Analysis Exploring Social Support Structures of Construction Workers: A Pilot Study. Journal of Applied Sciences, 23(3), 132-142. https://doi.org/10.3923/jas.2023.132.142

Background and Objective: Construction industry workers have high levels of stress and suicide rates compared to other industries. Support mechanisms like social capital and social support help to protect against stress and distress, however, these s... Read More about An Egonet Analysis Exploring Social Support Structures of Construction Workers: A Pilot Study.

A critical review of the efficacy of the UN SDGs as conduits for collaboration in business tourism provision. Case Study Edinburgh & Melbourne (2023)
Conference Proceeding
Robertson, M., Pyke, J., & Drake, C. (2023). A critical review of the efficacy of the UN SDGs as conduits for collaboration in business tourism provision. Case Study Edinburgh & Melbourne. In CAUTHE 2023: West, East, South, North: Redirecting research in tourism, hospitality and events: Proceedings of the 33rd Annual Conference (330-331)

Business events can support the needs of access, equality, and learning for work and social inclusion, and determine a greater range of benefits than had been previously considered (Edwards, Foley, & Schlenker, 2011; Foley, Edwards, & Schlenker, 2014... Read More about A critical review of the efficacy of the UN SDGs as conduits for collaboration in business tourism provision. Case Study Edinburgh & Melbourne.

Authentic learning in higher education environments: Teacher insight into student experience (2023)
Conference Proceeding
Kitchen, E., Steriopoulos, E., Harkison, T., Drake, C., Goh, E., Robertson, M., …Losekoot, E. (2023). Authentic learning in higher education environments: Teacher insight into student experience. In West, East, South, North: Redirection research in tourism, hospitality and events – Proceedings of the 23rd Annual Conference of the Council for Australasian Universities Tourism and Hospitality Education (334)

This paper focuses on the factors that influence the authentic learning practices in the Tourism, Hospitality, and Events (THE) education context from a teacher’s perspective. To align with emerging industry changes due to the COVID pandemic, and als... Read More about Authentic learning in higher education environments: Teacher insight into student experience.

Digital Selling and Technostress: Preliminary Analysis (2023)
Conference Proceeding
Igarashi, R., & Vardarsuyu, M. (2023). Digital Selling and Technostress: Preliminary Analysis. In 2023 AMA Winter Academic Conference: Proceedings (1247-1261)

This study investigates the impact of digital selling on salespeople’s perception of five different techno-stressors (techno-overload, techno-invasion, techno-insecurity, techno-complexity and techno-uncertainty) and subsequent emotional exhaustion.... Read More about Digital Selling and Technostress: Preliminary Analysis.

Sharing the Same Workspace: The Effect of AI Task Deployment on Frontline Service Employees’ Job Satisfaction and Customers Outcomes (2023)
Conference Proceeding
Bhoumik, K., & Igarashi, R. (2023). Sharing the Same Workspace: The Effect of AI Task Deployment on Frontline Service Employees’ Job Satisfaction and Customers Outcomes. In 2023 AMA Winter Academic Conference: Proceedings (56-75)

Organizations are progressively using service robots in frontline settings to enhance consumer experiences as we see an increasing trend in humans and robots working together in restaurants, airports, and banks. In this research, we examine the impac... Read More about Sharing the Same Workspace: The Effect of AI Task Deployment on Frontline Service Employees’ Job Satisfaction and Customers Outcomes.

Fintech, human development and energy poverty in sub-Saharan Africa (2023)
Journal Article
Oyebola Etudaiye-Muhtar, F., Johan, S., Lawal, R., & Sakariyahu, R. (2024). Fintech, human development and energy poverty in sub-Saharan Africa. Journal of International Financial Markets, Institutions and Money, 91, Article 101931. https://doi.org/10.1016/j.intfin.2023.101931

Studies have highlighted the important role of financial technology (fintech) in enhancing socio-economic conditions of nations. However, despite the efforts of governments to improve the latter, the rating of African countries still remains manifest... Read More about Fintech, human development and energy poverty in sub-Saharan Africa.

Risk factor prioritization in infrastructure handover to operations (2023)
Journal Article
Rodrigues, T. D. A., Ojiako, U., Marshall, A., Mota, C. M. D. M., Dweiri, F. T., Chipulu, M., …AlRaeesi, E. J. H. (2023). Risk factor prioritization in infrastructure handover to operations. International Journal of Project Management, 42(1), Article 102558. https://doi.org/10.1016/j.ijproman.2023.102558

Worldwide, there are numerous reports of major infrastructure projects failing at handover to the operations phase following completion of the project development and delivery phase. While poor risk identification and prioritization... Read More about Risk factor prioritization in infrastructure handover to operations.

Co-creating The Learning and Teaching Journey with Postgraduate Research Students Who Teach (2023)
Journal Article
Dencer-Brown, A., Carlson-Webster, T., Piccio, B., Anderson, C., Adewale, O., & Taylor, S. (2023). Co-creating The Learning and Teaching Journey with Postgraduate Research Students Who Teach. Journal of Perspectives in Applied Academic Practice, 11(3), 97-110. https://doi.org/10.56433/jpaap.v11i3.588

Post-graduate research students (PGRs) often have teaching roles during their studies with little formal training or support (Lueddeke, 1997). Previous support at Edinburgh Napier University consisted of voluntary, unpaid on-campus Learning and Teach... Read More about Co-creating The Learning and Teaching Journey with Postgraduate Research Students Who Teach.

The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study (2023)
Journal Article
Alam, F., Yang, Q., Bandara, Y. M., Ahmad, N., & Chiwaridzo, O. T. (in press). The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study. Corporate Social Responsibility and Environmental Management, https://doi.org/10.1002/csr.2692

This article investigates the role of passenger perception on corporate social responsibility (CSR) in improving passenger satisfaction by examining the direct and mediating effects through service standards, customer facilities, corporate image, and... Read More about The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study.

Navigating Authenticity: A Study on Brand Activism’s Influence on Consumer Responses and Role of Emotional Brand Attachment and Brand Passion (2023)
Conference Proceeding
Cheung, M. (in press). Navigating Authenticity: A Study on Brand Activism’s Influence on Consumer Responses and Role of Emotional Brand Attachment and Brand Passion.

This study is based on Vredenburg et al. (2020)’s typology of brand activism to propose that authentic brand activism can be directly and indirectly explain for consumer’s responses through emotional brand attachment and brand passion. Moreover, empa... Read More about Navigating Authenticity: A Study on Brand Activism’s Influence on Consumer Responses and Role of Emotional Brand Attachment and Brand Passion.

Variations in critical success factors of PPP-procured construction projects over lifecycle phases (2023)
Journal Article
Ojiako, U., Chipulu, M., Almeile, A. M., Ika, L., Bashir, H., Marshall, A., & AlRaeesi, E. J. H. (in press). Variations in critical success factors of PPP-procured construction projects over lifecycle phases. Production Planning and Control, https://doi.org/10.1080/09537287.2023.2294310

We explore the variations in importance of critical success factors (CSFs) over project lifecycle stages of construction public–private partnership (PPP) projects. A two-staged study is employed involving a literature search and identification of fac... Read More about Variations in critical success factors of PPP-procured construction projects over lifecycle phases.

Qualitative Research Approaches: Case Study Research Method (2023)
Book Chapter
Tjandra, N. C., & Feri, A. (2023). Qualitative Research Approaches: Case Study Research Method. In P. Foroudi, & C. Dennis (Eds.), Researching and Analysing Business: Research Methods in Practice. Oxon: Routledge

In this chapter we have provided a guidance of conducting a qualitative case study in business and management research. At the end of this chapter the reader will be able to (i) comprehend what is a case study research method, (ii) identify the relev... Read More about Qualitative Research Approaches: Case Study Research Method.

Cruise revenue management: An integrated RM Framework (2023)
Presentation / Conference
Chu, A., & Hsu, C. (2023, December). Cruise revenue management: An integrated RM Framework. Paper presented at 2023 RevME Conference, Hendersonville, US

A holistic approach to understand cruise revenue management (RM) practices that cover ticket and onboard revenues, through a cross-disciplinary literature review and practitioner interviews. An integrated cruise RM framework was developed and served... Read More about Cruise revenue management: An integrated RM Framework.

From pilgrimage to volunteer tourism: A spiritual journey in the contemporary world (2023)
Journal Article
Polus, R., & Carr, N. (in press). From pilgrimage to volunteer tourism: A spiritual journey in the contemporary world. Anatolia, https://doi.org/10.1080/13032917.2023.2289610

The aim of this paper is to explore how the experiences of international volunteer tourists can contribute to the rejuvenation of the concept of pilgrimage in the contemporary world. Through thematic analysis of the individual portraits, this paper i... Read More about From pilgrimage to volunteer tourism: A spiritual journey in the contemporary world.

The impact of the degree of coupling coordination between green finance and environmental regulations on firms’ innovation performance: evidence from China (2023)
Journal Article
Yang, T., Sun, Z., Du, M., Du, Q., Li, L., & Shuwaikh, F. (in press). The impact of the degree of coupling coordination between green finance and environmental regulations on firms’ innovation performance: evidence from China. Annals of Operations Research, https://doi.org/10.1007/s10479-023-05704-9

Integrating the resource-based view and institution-based view theories, this paper examines the impact of the degree of coupling coordination between green finance and environmental regulations on firms’ innovation performance. Using a sample of 169... Read More about The impact of the degree of coupling coordination between green finance and environmental regulations on firms’ innovation performance: evidence from China.

Credit rating downgrades and systemic risk (2023)
Journal Article
Kladakis, G., & Skouralis, A. (2024). Credit rating downgrades and systemic risk. Journal of International Financial Markets, Institutions and Money, 90, Article 101902. https://doi.org/10.1016/j.intfin.2023.101902

We examine whether changes in issuer credit ratings by the three main providers are associated with changes in systemic risk. First, we find that rating downgrades result in an increase in bank systemic risk, whereas upgrades do not proportionally re... Read More about Credit rating downgrades and systemic risk.

Into the Endless Mist Volume 1: The Aleutian Campaign, June-August 1942 (2023)
Book
Piegzik, M. A. (2023). Into the Endless Mist Volume 1: The Aleutian Campaign, June-August 1942. Warwick: Helion & Company

At the beginning of June 1942, in the wake of the enormous Japanese struggle to bring a conclusive victory in the Pacific War, the Imperial Japanese Navy commenced Operation AL (AL Sakusen). Among the objectives of this bold plan was the 2nd Kidō But... Read More about Into the Endless Mist Volume 1: The Aleutian Campaign, June-August 1942.