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All Outputs (4)

New development: Value destruction in public service delivery—a process model and its implications (2022)
Journal Article
Cui, T., & Osborne, S. P. (2023). New development: Value destruction in public service delivery—a process model and its implications. Public Money and Management, 43(2), 187-190. https://doi.org/10.1080/09540962.2022.2126645

This article explores the nature of individual and public value creation/destruction through public service design and delivery and offers a process model of value destruction within such delivery. It articulates key lessons for public service manage... Read More about New development: Value destruction in public service delivery—a process model and its implications.

What Matters to Me! Diversified Value Perceptions in the Delivery of Public Projects (2022)
Presentation / Conference
Cui, T., & Aulton, K. (2022, April). What Matters to Me! Diversified Value Perceptions in the Delivery of Public Projects. Paper presented at IRSPM 2022, Online

Public Service Logic (PSL) theory has undergone considerable development over the past years. Initially established as a challenge to the hegemony of New Public Management (NPM), PSL researchers proposed to explore public services as ‘services’ and i... Read More about What Matters to Me! Diversified Value Perceptions in the Delivery of Public Projects.

Unpacking value destruction at the intersection between public and private value (2022)
Journal Article
Cui, T., & Osborne, S. P. (2023). Unpacking value destruction at the intersection between public and private value. Public Administration, 101(4), 1207-1226. https://doi.org/10.1111/padm.12850

Public services do not always create value. Rather, when poorly organized and/or delivered, they can destroy value and make service users’ lives worse. However, such ‘value destruction’ is presently weakly conceptualized in public management theory.... Read More about Unpacking value destruction at the intersection between public and private value.

Value Creation in the Public Service Ecosystem: An Integrative Framework (2022)
Journal Article
Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2022). Value Creation in the Public Service Ecosystem: An Integrative Framework. Public Administration Review, 82(4), 634-645. https://doi.org/10.1111/puar.13474

This article develops the concept of the “public service ecosystem” across four levels—the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and mana... Read More about Value Creation in the Public Service Ecosystem: An Integrative Framework.