All Outputs (6)

Theory and practice in dis-harmony? Toward a praxis ecosystem approach to the public administration and management discipline and profession (2023)
Journal Article
Osborne, S., Cui, T., Aulton, K., & Macfarlane, J. (2023). Theory and practice in dis-harmony? Toward a praxis ecosystem approach to the public administration and management discipline and profession. Administrative theory & praxis : a journal of dialogue in public administration theory, 45(1), 44-61. https://doi.org/10.1080/10841806.2022.2158638

This paper explores the interactions between theory and practice and between discipline and profession in the public administration and management community. It argues that it is unhelpful to seek hegemony for either concept or domain in these dyads.... Read More about Theory and practice in dis-harmony? Toward a praxis ecosystem approach to the public administration and management discipline and profession.

New development: Value destruction in public service delivery—a process model and its implications (2022)
Journal Article
Cui, T., & Osborne, S. P. (2023). New development: Value destruction in public service delivery—a process model and its implications. Public Money and Management, 43(2), 187-190. https://doi.org/10.1080/09540962.2022.2126645

This article explores the nature of individual and public value creation/destruction through public service design and delivery and offers a process model of value destruction within such delivery. It articulates key lessons for public service manage... Read More about New development: Value destruction in public service delivery—a process model and its implications.

Unpacking value destruction at the intersection between public and private value (2022)
Journal Article
Cui, T., & Osborne, S. P. (2023). Unpacking value destruction at the intersection between public and private value. Public Administration, 101(4), 1207-1226. https://doi.org/10.1111/padm.12850

Public services do not always create value. Rather, when poorly organized and/or delivered, they can destroy value and make service users’ lives worse. However, such ‘value destruction’ is presently weakly conceptualized in public management theory.... Read More about Unpacking value destruction at the intersection between public and private value.

Value Creation in the Public Service Ecosystem: An Integrative Framework (2022)
Journal Article
Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2022). Value Creation in the Public Service Ecosystem: An Integrative Framework. Public Administration Review, 82(4), 634-645. https://doi.org/10.1111/puar.13474

This article develops the concept of the “public service ecosystem” across four levels—the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and mana... Read More about Value Creation in the Public Service Ecosystem: An Integrative Framework.

Policy narrative, policy understanding and policy support intention: a survey experiment on energy conservation (2021)
Journal Article
Mu, R., Li, Y., & Cui, T. (2022). Policy narrative, policy understanding and policy support intention: a survey experiment on energy conservation. Policy Studies, 43(6), 1361-1381. https://doi.org/10.1080/01442872.2021.1954609

Nowadays, policy narratives as a communication strategy are frequently used by governments to persuade target populations and obtain policy support. However, few studies have empirically examined whether and through what mechanisms policy narratives... Read More about Policy narrative, policy understanding and policy support intention: a survey experiment on energy conservation.

New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems (2021)
Journal Article
Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2021). New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems. Public Money and Management, 41(8), 668-671. https://doi.org/10.1080/09540962.2021.1916189

This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic (‘Ap... Read More about New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems.