All Outputs (4)

Transitioning cohorts: A comparative study of best practice in supporting direct entrant students to make a successful transition from FE college to advanced years in university (2017)
Presentation / Conference
Meharg, D., & Marr, S. (2017, July). Transitioning cohorts: A comparative study of best practice in supporting direct entrant students to make a successful transition from FE college to advanced years in university. Presented at HEA Annual Conference 2017 Generation TEF: Teaching in the spotlight, Manchester

No abstract available.

A Comparative Study of Transitional Support: Identifying Best Practice (2017)
Conference Proceeding
Marr, S., & Meharg, D. (2017). A Comparative Study of Transitional Support: Identifying Best Practice.

This study shares the findings of a comparative case study, examining support for students transitioning from further education institutes (FEIs) to advanced entry in university. This case study compares transition support in two different subject ar... Read More about A Comparative Study of Transitional Support: Identifying Best Practice.

Applying “work process knowledge” to visitor attractions venues (2011)
Journal Article
Marr, S. (2011). Applying “work process knowledge” to visitor attractions venues. International Journal of Event and Festival Management, 2(2), 151-169. https://doi.org/10.1108/17582951111136577

Purpose – The purpose of this paper is to illuminate how the strategic decisions a visitor attraction (VA) makes in relation to how it handles weddings or corporate functions on site will have a direct affect on what “work process knowledge” (WPK) a... Read More about Applying “work process knowledge” to visitor attractions venues.

Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry (2008)
Journal Article
Marr, S. (2008). Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry. Managing Leisure, 13(3-4), (227-241). doi:10.1080/13606710802200910. ISSN 1360-6719

This article illuminates what underpins customer service performance. In understanding the concept of ‘work process knowledge’ (WPK) and the factors that positively and negatively affect its development, the service sector manager possesses an effect... Read More about Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry.