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All Outputs (69)

Leadership development in the Hong Kong Civil Service: Accessing social resources through guanxi networks (2024)
Journal Article
O’Neil, J. J., McMillan, J., & Garavan, T. (in press). Leadership development in the Hong Kong Civil Service: Accessing social resources through guanxi networks. Public Administration and Development, https://doi.org/10.1002/pad.2040

Drawing on guanxi and conservation of resources theory we explore how close personal ties between middle managers who participated in leadership development, constitutes an important social resource in an East Asian public sector context. We contribu... Read More about Leadership development in the Hong Kong Civil Service: Accessing social resources through guanxi networks.

The Impossible Dream? Achieving Public Value in Tourism (2023)
Presentation / Conference
Anastasiadou, C., & McMillan, J. (2023, July). The Impossible Dream? Achieving Public Value in Tourism. Paper presented at Surrey 2023 Conference: Bringing hospitality, tourism, transport and events back for good, University of Surrey, Guildford, UK

Public value for whom? Winners and losers in Edinburgh's short-term let licensing scheme (2023)
Presentation / Conference
Anastasiadou, C., & McMillan, J. (2023, June). Public value for whom? Winners and losers in Edinburgh's short-term let licensing scheme. Paper presented at Regional Studies Association Annual Conference 2023 - Transforming Regions: Policies and Planning for People and Places, Ljubljana, Slovenia

Stemming from a project seeking to explore whether Public Administration’s public value framework may be a useful conceptual framework to inform tourism policy making, the authors studied the introduction of short-term let (STL) licensing regulation... Read More about Public value for whom? Winners and losers in Edinburgh's short-term let licensing scheme.

"So, What Do You Want?" Recasting Public Value in The Tourism Domain (2022)
Presentation / Conference
Anastasiadou, C., & McMillan, J. (2022, May). "So, What Do You Want?" Recasting Public Value in The Tourism Domain. Paper presented at The Human Touch in Hospitality: 30th Council for Hospitality Management Education 2022, Edinburgh Napier University, Edinburgh

In existing tourism literature, there is a lack of understanding of the public values on the basis of which tourism is understood and the tourism public sphere is constructed. Using the City of Edinburgh’s Council short-term let control area proposa... Read More about "So, What Do You Want?" Recasting Public Value in The Tourism Domain.

Public Value Leadership in the Context of Outcomes, Impact and Reform (2020)
Book Chapter
McMillan, J. (2021). Public Value Leadership in the Context of Outcomes, Impact and Reform. In J. Connolly, & A. Van der Zwet (Eds.), Public Value Management, Governance and Reform in Britain (173-200). Cham: Palgrave Macmillan. https://doi.org/10.1007/978-3-030-55586-3_7

The chapter considers leadership in public value settings. It examines public leadership practice in and for the creation of public value through exploring drivers and barriers in leadership action. Public value leadership is viewed through the compe... Read More about Public Value Leadership in the Context of Outcomes, Impact and Reform.

A holistic framework to embed good company practice for customer retention (2017)
Journal Article
McCrory, B., Pilcher, N., & McMillan, J. (2017). A holistic framework to embed good company practice for customer retention. The TQM magazine, 29(2), 257-275. https://doi.org/10.1108/TQM-11-2015-0139

Purpose: To detail a holistic practice based guiding framework for improving customer retention, which helps companies instil a customer service culture through encouraging them to concentrate on the three key areas of culture, continuous improvement... Read More about A holistic framework to embed good company practice for customer retention.

Conceptualising sustainable leadership (2017)
Journal Article
D’Annunzio-Green, N., Gerard, L., McMillan, J., & D'Annunzio-Green, N. (2017). Conceptualising sustainable leadership. Industrial and Commercial Training, 49(3), 116-126. https://doi.org/10.1108/ict-12-2016-0079

Literature encompassing Sustainable Leadership and developing leaders sustainably are still in infancy (Lambert, 2011). Nevertheless indications identify leadership as a vital cog in achieving sustainable organisations. Sustainable leadership can all... Read More about Conceptualising sustainable leadership.

Making Sense of Public Policy in a fragmented World: the search for solutions and the limits of learning (2015)
Book Chapter
Fenwick, J., & McMillan, J. (2015). Making Sense of Public Policy in a fragmented World: the search for solutions and the limits of learning. In A. Agger, B. Damgaard, A. Hagedorn Krogh, & E. Sørensen (Eds.), Collaborative Governance and Public Innovation in Northern Europe (269-286). Bentham Science Publishers

This chapter considers learning, change and innovation in a public sector where the certainties of ‘New Public Management’ (NPM) have been replaced by uncertainty and flux. In this setting, policy actors may resort either to innovation or retrenchmen... Read More about Making Sense of Public Policy in a fragmented World: the search for solutions and the limits of learning.

Public Administration: What is it, why teach it and does it matter? (2014)
Journal Article
Fenwick, J., & McMillan, J. (2014). Public Administration: What is it, why teach it and does it matter?. Teaching Public Administration, 32(2), 194-204. https://doi.org/10.1177/0144739414522479

What is understood by ‘‘public administration’’ in the contemporary UK higher education setting? Is it still being taught and, if so, why? These questions initially appear to be fairly straightforward but any review of the topic quickly poses some... Read More about Public Administration: What is it, why teach it and does it matter?.

Management Development and Co-production: myths and realities (2013)
Journal Article
Fenwick, J., & McMillan, J. (2013). Management Development and Co-production: myths and realities. Journal of Management Development, 32, 971-983. https://doi.org/10.1108/JMD-07-2012-0083

Purpose – The purpose of this paper is to address the relationship between public sector practitioners and academic providers in the design and delivery of management development programmes. What is the added value of HEI involvement in management de... Read More about Management Development and Co-production: myths and realities.

Public Participation and Public Service Modernization: Learning from New Labor? (2012)
Journal Article
Fenwick, J., & McMillan, J. (2012). Public Participation and Public Service Modernization: Learning from New Labor?. International Journal of Public Administration, 35(6), 367-378. https://doi.org/10.1080/01900692.2012.655523

The public participation agenda is a significant element of public service reform in Europe and beyond. This article examines how citizen participation in local public services was conceived and enacted under successive New Labor governments in the U... Read More about Public Participation and Public Service Modernization: Learning from New Labor?.

Localism under the Coalition: Style or Substance? (2011)
Presentation / Conference
McMillan, J., & Fenwick, J. (2011, September). Localism under the Coalition: Style or Substance?. Paper presented at Public Administration Comittee Annual Conference

Public Policy and Management in Postmodern times (2010)
Book Chapter
Fenwick, J., & McMillan, J. (2010). Public Policy and Management in Postmodern times. In Public Management in the Postmodern Era: Challenges and ProspectsEdward Elgar Publishing

The reorganization addiction in local government: unitary councils for England (2010)
Journal Article
Elcock, H., McMillan, J., & Fenwick, J. (2010). The reorganization addiction in local government: unitary councils for England. Public Money and Management, 30, 331-338. https://doi.org/10.1080/09540962.2010.525000

Structural reorganization of local government is an addictive habit to which British government ministers and civil servants are peculiarly prone. In the latest instance, several unitary authorities were created where two-tier systems existed previo... Read More about The reorganization addiction in local government: unitary councils for England.