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Off-shoring in the contact centre industry and employment in the North West of England (2009)
Journal Article
Peck, F., & Cabras, I. (2009). Off-shoring in the contact centre industry and employment in the North West of England. Service Industries Journal, 29, 173-184. https://doi.org/10.1080/02642060802294920

The significance of contact centre employment has recently been the subject of renewed debate in regional policy-making of late, driven by media comment on the threat of off-shoring. Despite these concerns, empirical research on the scale of such act... Read More about Off-shoring in the contact centre industry and employment in the North West of England.