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An investigation into the factors which influence the service orientation of the front-of-house employees within a restaurant group in Barbados (2021)
Thesis
Norville-Rochester, C. I. An investigation into the factors which influence the service orientation of the front-of-house employees within a restaurant group in Barbados. (Thesis). Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/Output/2833400

This thesis investigates the factors which influence employees’ service orientation within a Restaurant Group. Homburg, Hoyer and Fassnacht’s (2002) Perspective on Service Orientation is used as the framework to examine employee service orientation.... Read More about An investigation into the factors which influence the service orientation of the front-of-house employees within a restaurant group in Barbados.