An Exploration of Leadership Practices in Scotland’s Contact Centre Industry
(2019)
Thesis
Orozco Vidal, A. An Exploration of Leadership Practices in Scotland’s Contact Centre Industry. (Thesis). Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/Output/2086464
The aim of this research was to explore the leadership practices implemented in Scotland’s contact centre industry in order to identify the leadership theories adopted in the customer-focused, highly controlled, and standardised environment of contac... Read More about An Exploration of Leadership Practices in Scotland’s Contact Centre Industry.