Telephone consultations in secondary care

Roberts, Nicola J.; Partridge, Martyn R.

Abstract

Objective
To determine the role of telephone consultations in respiratory medicine.
Design
An observational study.
Setting
Respiratory outpatients department in an inner London teaching hospital.
Participants
Five-hundred sequential patients attending three different outpatient respiratory clinics.
Intervention
Substitution of the next intended consultation with a telephone consultation.
Outcome measures
Proportion of patients suitable for telephone consultation, their availability when telephoned, length of consultation and patient satisfaction.
Conclusions
Telephone consultations are an effective alternative to traditional consultations in a third of respiratory patients attending for hospital follow-up. This style of consultation allows the option of not attending the hospital for a consultation and 23.9% had their consultation at their place of work.

Citation

Roberts, N. J., & Partridge, M. R. (2007). Telephone consultations in secondary care. Respiratory Medicine, 101(8), 1665-1669. https://doi.org/10.1016/j.rmed.2007.03.003

• Journal Article Type: Article
• Acceptance Date: Mar 12, 2007
• Online Publication Date: Apr 24, 2007
• Publication Date: 2007-08
• Deposit Date: Aug 30, 2022
• Journal: Respiratory Medicine
• Print ISSN: 0954-6111
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 101
• Issue: 8
• Pages: 1665-1669
• DOI: https://doi.org/10.1016/j.rmed.2007.03.003
• Public URL: http://researchrepository.napier.ac.uk/Output/2899704