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Telephone consultations in secondary care

Roberts, Nicola J.; Partridge, Martyn R.

Authors

Martyn R. Partridge



Abstract

Objective
To determine the role of telephone consultations in respiratory medicine.
Design
An observational study.
Setting
Respiratory outpatients department in an inner London teaching hospital.
Participants
Five-hundred sequential patients attending three different outpatient respiratory clinics.
Intervention
Substitution of the next intended consultation with a telephone consultation.
Outcome measures
Proportion of patients suitable for telephone consultation, their availability when telephoned, length of consultation and patient satisfaction.
Conclusions
Telephone consultations are an effective alternative to traditional consultations in a third of respiratory patients attending for hospital follow-up. This style of consultation allows the option of not attending the hospital for a consultation and 23.9% had their consultation at their place of work.

Journal Article Type Article
Acceptance Date Mar 12, 2007
Online Publication Date Apr 24, 2007
Publication Date 2007-08
Deposit Date Aug 30, 2022
Journal Respiratory Medicine
Print ISSN 0954-6111
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 101
Issue 8
Pages 1665-1669
DOI https://doi.org/10.1016/j.rmed.2007.03.003
Public URL http://researchrepository.napier.ac.uk/Output/2899704