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Beyond contact-tracing: The public value of eHealth application in a pandemic

Gerli, Paolo; Arakpogun, Emmanuel Ogiemwonyi; Elsahn, Ziad; Olan, Femi; Prime, Karla Simone


Emmanuel Ogiemwonyi Arakpogun

Ziad Elsahn

Femi Olan

Karla Simone Prime


This study adopts a public value perspective to examine the eHealth services deployed by national and regional governments to contain the coronavirus (Covid-19) pandemic, including symptoms checkers, information portals and contact-tracing applications. We analyse 50 cases of eHealth applications adopted in 25 European Economic Area (EEA) and outline how these systems and technologies map against four dimensions of public value: user orientation, participation, legality and equity. Our findings reveal that the public value of the eHealth applications adopted in the context of the current pandemic is affected by both endogenous and exogenous factors that undermine their ability to improve the quality of healthcare services and social wellbeing. We conclude by suggesting areas for further research to address such factors and the trade-offs emerging between different dimensions of public value.


Gerli, P., Arakpogun, E. O., Elsahn, Z., Olan, F., & Prime, K. S. (2021). Beyond contact-tracing: The public value of eHealth application in a pandemic. Government Information Quarterly, 38(3),

Journal Article Type Article
Acceptance Date Feb 25, 2021
Online Publication Date Mar 20, 2021
Publication Date 2021-07
Deposit Date May 20, 2021
Publicly Available Date May 20, 2021
Journal Government Information Quarterly
Print ISSN 0740-624X
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 38
Issue 3
Article Number 101581
Keywords eHealth applications, European Economic Area, Contact-tracing, Covid-19, Pandemic, Public value
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