Elisabeth Davenport
Consolidating knowledge for aggregated enterprise in tourism SMEs
Davenport, Elisabeth; Taylor, Katharine
Authors
Katharine Taylor
Contributors
D G Campbell
Editor
Abstract
The authors present the design and evaluation process for a prototype learning platform that can assist micro-organizations to work together in the interests of local or regional development. The prototype addresses important issues in knowledge management. These include ways in which the tacit knowledge of one group may be extended across other groups as a public good; the extent to which social learning may be 'engineered' within and across organizations; the extent to which sustainable communities of practice may be formed in problem-based or scenario-based learning settings. The context of the project is microenterprises in the European tourism industry (traditionally a highly fragmented group), who, as part of an EC policy to improve global competitiveness in the SME sector, have been encouraged to aggregate into networked organizations with sufficient critical mass and 'presence' to compete with larger agencies in global markets. The team have drawn on theories of distributed cognition and communities of practice to design and evaluate the modules and have focused on the preparation of materials for two groups: learners and facilitators. The material for facilitators has been constructed with the help of professional 'trainers' in the tourism sector, who have strong ties with local and national government agencies. Each of these groups may be important champions of the learning platform if it is sustained beyond the prototype stage, and opportunities for long-term evaluation of the materials (e.g. have virtual 'destination management enterprises' formed in give regions) will depend on their support.
Citation
Davenport, E., & Taylor, K. (2001, May). Consolidating knowledge for aggregated enterprise in tourism SMEs. Presented at 29th Annual Conference of the Canadian Association for Information Science, Universite Laval, Quebec
Conference Name | 29th Annual Conference of the Canadian Association for Information Science |
---|---|
Start Date | May 27, 2001 |
End Date | May 29, 2001 |
Publication Date | 2001 |
Deposit Date | Jul 2, 2010 |
Peer Reviewed | Peer Reviewed |
Pages | 217-226 |
Book Title | Proceedings of the 29th Annual Conference of the Canadian Association for Information Science |
Keywords | knowledge management; social learning; European tourist industry; communities of practice; SME's; |
Public URL | http://researchrepository.napier.ac.uk/id/eprint/3286 |
Contract Date | Jul 2, 2010 |
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