Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009.
Barry, Eithne; Bedoya, Jaclyn Kelli; Groom, Carolyn; Patterson, Laurence
Jaclyn Kelli Bedoya
Purpose – The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a virtual reference service.
Design/methodology/approach – The paper summarises the results of a 2008 UK-wide survey of academic libraries and gives a brief overview and comparison matrix of top virtual reference software products as tested by the Virtual Enquiry Project.
Findings – Virtual reference services are not widespread in UK academic libraries. However, current service providers are planning to continue or expand services and a majority of academic libraries surveyed are considering starting a service.
Originality/value – This is the first survey of its kind among UK academic libraries
Barry, E., Bedoya, J. K., Groom, C., & Patterson, L. (2010). Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009. Library Review, 59, 40-55. https://doi.org/10.1108/00242531011014673
|Journal Article Type||Article|
|Deposit Date||Nov 1, 2012|
|Publicly Available Date||Nov 1, 2012|
|Peer Reviewed||Peer Reviewed|
|Keywords||Virtual reference services; academic libraries; digital reference; instant messaging; chat;|
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