@misc { , title = {Contact centres in the peripheral areas: experience from the NW of England.}, isbn = {978-989-95350-2-2}, pages = {11-22}, publicationstatus = {Published}, url = {http://researchrepository.napier.ac.uk/id/eprint/4323}, keyword = {338.47 Services & products, HD28 Management. Industrial Management, Employment Research Institute, Call centres, contact centres, peripheral areas, regional economies, North West England;}, year = {2024}, author = {Peck, Frank and Cabras, Ignazio} editor = {Beira, Eduardo} }