@inproceedings { , title = {Exploring the power and influence of intermediaries in an intermediated relationship: a case study from the UK financial services industry.}, abstract = {This paper aims to explore the power and influence of intermediaries in an intermediated relationship between a long-term savings and investments provider, Independent Financial Advisers (IFAs) and customers. IFAs have a very important role in the UK long-term savings and investments industry as more than three-quarters of the sales in this industry are generated through them (Datamonitor, 2012). Consequently, they have been recognised as the strongest distribution channel in the industry (Gough \& Nurullah, 2009; Gough, 2005). Despite their importance, there has been very little research investigating the extent of their power and influence in this intermediated relationship. This study does not only contribute to the knowledge gap within intermediated channel research but is also beneficial for the long-term savings and investments industry as well as other industries in which intermediaries play a key role. A case study research method conducted in collaboration with one of the largest UK long-term savings and investments provider was adopted for the purpose of this study.}, conference = {Agents of change: ANZMAC 2014}, isbn = {1447-3275}, note = {Note: Published in proceedings - D. Arli, K. Kubacki, \& S. Rundle-Thiele (Eds.), Agents of Change. Brisbane, Australia: Griffith University. Conference dates: 1- 3 December 2014 School: sch\_mark}, organization = {Brisbane, Australia}, publicationstatus = {Published}, url = {http://researchrepository.napier.ac.uk/id/eprint/8592}, keyword = {332 Financial economics, HG Finance, Independent Financial Advisors, savings and investments, intermediated relationship;}, year = {2024}, author = {Tjandra, Nathalia Christiani and Ensor, John and Thomson, John R and Omar, Maktoba} editor = {Rundle-Thiele, Sharyn and Kubacki, Krzysztof and Arli, Denni} }